ONLINE STORE POLICY
Final Sale Policy:
Placing an order with us means that you have agreed to the following terms and conditions. DASITY DESIGNS all sales are FINAL. Our strict no refund, no return, no cancellation, and no exchanges are on all products. This is a legal agreement when purchasing from us. No exceptions.
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Order Confirmation:
Within minutes of placing your online order, you will receive an order confirmation email. This email will state your order number and order details such as the style name, style color, size, processing time, and your selected shipping service. (If you do not receive an order confirmation email in your inbox/spam/junk folders, you may have provided an incorrect/misspelled email address). Please contact us immediately via email so we can correct the email address and resend your order details. Providing the wrong email address can prevent you from receiving order updates and tracking number information.
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Billing/shipping address:
Please note that your shipping and billing information is required to match in order for us to successfully process and ship your order.
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For security purposes, in the event an order is placed with different billing and shipping addresses DASITY DESIGNS has the right to automatically cancel your order and issue a full refund. If you have any questions, please do not hesitate to contact hello@dasitydesigns.com
Shipping times:
All orders are shipped during our business hours: Tuesdays-Saturdays 11 am-6 pm, excluding holidays and weekends.
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When will my order arrive?
For in-stock styles:
Standard shipping: 5-7 business days
Express shipping: 4 business days
Rush shipping: 2 business day
For Custom orders (pre-order styles):
Standard: 5-8 weeks
Express: 3 weeks
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Shipping info:
USPS is the shipping carrier responsible for delivering a package by the estimated time/date given by your tracking number.
Shipping Policy:
The majority of designs and styles featured on dasitydesigns.com require a minimum delivery period as they are made to order. Some designs and custom orders may require 5-14 weeks for production and delivery. DASITY DESIGNS is not liable for any shipping delays due to the global pandemic, inclement weather, holidays, natural disasters, USPS delays, order verification, or incorrect/incomplete shipping addresses.
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DASITY DESIGNS is not responsible for any lost or stolen packages.
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Signatures for all packages are required.
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If USPS tried to deliver your package and you were not at the given address, you are responsible to reschedule redelivery with USPS or responsible to pick up at your local post office.
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Providing an incomplete and/or misspelled shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If you inserted the shipping address incomplete/misspelled, please contact us via email to correct this before the order has shipped out.
Once an order is in transit, DASITY DESIGNS can no longer correct the address, therefore please contact USPS to correct your shipping address. If an order is returned back to us due to insufficient/incorrect address or unclaimed, the customer will be responsible for reshipment. Once the package is returned due to failed delivery, you will be contacted for a re-shipping fee payment.
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Upon receiving your order back, you have up to 5 days to let us know if you would like your order reshipped at an additional re-shipping cost, or if you no longer want the item(s), you will receive a partial refund. Items must be unworn, undamaged, with store tags, and in original condition.
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To accommodate the costs of processing your order, all returned items are subject to a 30% restocking fee. Original shipping charges incurred at the time of purchase are non-refundable.
Sizing Info:
We provide a size chart to better assist customers with choosing their correct size for our styles, but if you need assistance with selecting your size, please email our customer care team with your measurements: bust, waist, hips, height, and weight and we will be able to suggest a suitable size for you.
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Please take a look at our size chart for better assistance.
Click here to see our size chart
Cancellations:
Our orders are automatically processed so we regret that we are unable to make any changes to your order after placement. If you wish to cancel your order, please email hello@dasitydesigns.com and a full e-gift voucher will be sent to you for the purchase amount.
Disclaimers:
When ordering from our website, please be advised that in some cases minor alterations should be expected. DASITY DESIGNS is not liable to cover any alterations cost. Customers are responsible for any alterations. So please be sure to choose your exact measurement.
Due to lighting, photography equipment, display screens, etc, there can be a slight color difference for some styles.
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For our styles made with glitter fabrics or rhinestones; keep in mind that the material is GLUED glitter and/or GLUED rhinestones on fabric. Therefore, the fabric is very delicate and must be handled with cautious care. IT IS NORMAL for glitter and/or rhinestones to shed off when packaged in a box while in delivery transit while trying on and/or while on your body. If you can not accept this please do not purchase styles made with glitter or rhinestones fabrics and please take a look at our styles made with sequins, spandex, or satin.
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ADDING FEATHERS IS OPTIONAL for an additional cost. If you do not pay for feathers, your dress/gown will not have feathers. For customers paying an extra fee to add feathers to the bottom of the dress/gown; please note feathers shed! It's inevitable that in the production process, loose feathers become trapped in the boa, and these will fall out when in use, although the amount should not be much, please note that when walking, you may step on the feathers causing some feathers to come off. This is not a quality issue or a damage issue. Feathers coming off is normal. If you can not accept this, please do not pay extra for feathers.
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For our made-to-order styles with body measurements, the measurements we require from you are your bra size, waist, hips, height, and the inch of heels. When ordering anything custom, please be advised that in some cases minor alterations should be expected. The alterations can be done by your local tailor. DASITY DESIGNS is not responsible for the alterations, nor the cost of the alterations.
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When ordering online, the customer is responsible for selecting the correct style, color, measurements, and processing time. If you do not select the correct style, color, measurements, or processing time option, DASITY DESIGNS is not responsible nor liable for the customer's mistake/error. DASITY DESIGNS is only responsible for fulfilling your order according to the information provided to us.
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Customers must provide accurate measurements when ordering a custom dress/gown. If measurements are inaccurate, you have up to 4 days from when your order was placed to provide correct measurements, otherwise, your order is subject to be delayed in the production process.
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For any further questions or concerns, please email us!
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Business hours:
Tuesday-Saturday
11 am-6 pm